FAQ

  • Q: How to start a project?

    A:

    Let us know more your request and usage situation,then we will design according your detail and make professional drawing for your confirm,on the same time make the quotation sheet to you.

  • Q: Is customized available?

    A:

    Yes,all the product can be customized.

  • Q: Can you design and make drawing for us ?

    A:

    Yes, we make best suitable design and drawing according your usage detail and request for your confirm before order.

  • Q: What is the payment terms I can get?

    A:

    TT or L/C at sight, DP etc

  • Q: Shipping term?

    A:

    FOB,CIF,DDU in FCL sea transport or air for sample , as your request.

  • Q: How is the goods being packed?

    A:

    Plastic banding + Stretch film wrapped, pallet for easy loading and unloading with standard forklift truck or pallet jack.as your request.

  • Q: What is the surface treatment of the product?

    A:

    Electronic galvanized ,hot dip galvanized, powder coating as your request.

  • Q: Do I get any guarantee from your company?

    A:

    -3~10 years warranty in case that
    A) Proper handling during operation, correctly forklift handling while stacking/un-stacking
    B) Overloading is prohibited
    C) Environment request –indoor, dry and not humid circumstance, do not contact with any corrosive chemical material (for zinc plated and powder coated products, no limitation for hot dip galvanized)

  • Q: What happen in case any quality problem is identified after arrival?

    A:

    We take full responsibility for any manufacturing defect, would either refund or reship good products to you.

  • Q: Where is your factory located? How can I visit there?

    A:

    Our factory is located in Foshan City, Guangdong Province, China, close to Guangzhou City. You can fly to Guangzhou airport directly. You are warmly welcome to visit us whenever you are available!

  • Q: What is the raw material of your products?

    A:

    As general, the raw material of steel code is Q235. Other steel is also available to clientsrequirements.

  • Q: What is delivery time?

    A:

    It depends on the order quantity and product types. As general, within 20 working days, for ordinary order quantity.

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